Support

1. Requirements

Vibrez requires iOS 16.4 or later and an internet connection. Live Moments stream video and audio, so a stable connection gives the best result. Vibrez is intended only for adults aged 18 and over.

2. Creating an account and signing in

You can browse the map without an account. To take part, create one with your email address or use Sign in with Apple. The gold button in the centre of the bottom bar reads Sign Up until you are signed in.

• The verification email has not arrived. Check your spam folder first, then request a new one from the sign-in screen. If it still does not arrive, email us and we will confirm the address by hand.
• You cannot sign in. Use the password reset link on the sign-in screen. If you created the account with Sign in with Apple, use that button rather than a password.
• You want to change your email address. Open the Me tab and edit it in the Account section. We send a confirmation to the new address before the change takes effect.

3. Camera, microphone and notifications

Vibrez asks for the camera and the microphone only at the moment a feature needs them — when you host a Moment, or when you scan another member's QR code. Both are optional. Browsing, watching and chatting all work without granting either.

Notifications are optional too. If you declined a prompt and want to change your mind, open Settings › Vibrez on your device and grant the permission there; iOS does not let an app ask a second time.

Vibrez does not ask for your device location.

4. Live Moments

A Moment is a live video and audio session inside a building. Open the Map tab, tap a district, then tap a building to see what is running. Inside a building the gold centre button reads Stream, which starts a Moment of your own.

• A building shows no Moments. Nothing is running there right now. Start one yourself, or come back later.
• Video or audio will not connect. Confirm you granted the camera and microphone permissions, then check your connection. Leaving and rejoining the Moment re-establishes the session.
• Nobody can hear you. Check the microphone control in the Moment's bottom bar, and that iOS has not routed audio to another device.

5. Reporting content and safety

Every Moment and every chat message can be reported from inside the app. Open the options menu at the top right of a Moment and choose Report, then pick a reason. The categories include nudity or sexual content, child safety, violence, harassment, hate speech, self-harm, dangerous or illegal activity, and scams.

Moderation is asynchronous. A report is queued for review rather than acted on in the moment, so you will not see an immediate change in the room. Reporting a chat message also hides that sender's messages from your own view straight away.

If you believe someone is in immediate danger, contact your local emergency services first. For urgent safety matters you can also reach us directly at support@vibrezhq.com with the word SAFETY in the subject line.

6. Deleting your account

You can delete your Vibrez account from inside the app at any time:

1. Open the Me tab.
2. Scroll to the Account section.
3. Tap DELETE ACCOUNT.
4. Confirm when asked. The confirmation is deliberately two steps, because deletion cannot be undone.

Deleting your account removes your profile, the content you posted, and the buildings you created. See the Retention and deletion section of our Privacy Policy for what is kept and for how long. If you cannot reach the app, email us from the address on the account and we will handle it.

7. Your data

Our Privacy Policy explains what Vibrez collects, why, and who helps us process it. To exercise a data right — access, correction, export or erasure — see Your rights and choices or write to privacy@vibrezhq.com.

Our Terms of Service set out the rules for using Vibrez, including the 18+ requirement.

8. Still need help

Email support@vibrezhq.com and we will get back to you within two business days. Including your account email, your device model, your iOS version, and a screenshot makes it much faster to find the problem.